C’RAY KINKS’S POLICIES

 Privacy

We are committed to protecting your privacy and safeguarding your personal information. We collect data only to process orders and improve your shopping experience. Your information is kept secure, and we do not share it with third parties except for operational purposes. For more details, please refer to our comprehensive Privacy Policy.

shipping policy

Door to door

We have partnered with the most trusted courier services to ensure safe and timely delivery of your nationally and internationally. A statement of emphasis on the correct and detailed address that is closer to the main road for those staying in the grey/rural areas. Orders will be dispatched every Tuesday and expected to delivered within or less than 8 – 14 days from the day of purchase.

 Pick up/collections

Orders that will be collected or picked up from the store address  be placed via our whatsApp Business. please note that pick ups and collections are only applicable to our triple fairy hair growth oils.

Contact

Emails are the most preferred as means of communication and will be responded to in less than 72 hours.

Returns

We understand that sometimes products might not meet your expectations. Our hassle-free return policy allows you to return items within 7 Days of purchase for a full refund or exchange. The items must be in their original condition, unopened, and with all packaging materials. To initiate a return, please contact our customer support team. For detailed information, refer to our Returns and Refunds page on the website.

Data Security

Your data security is our priority. We utilize advanced encryption technology to protect your personal information during transmission. Our secure servers and stringent data protection protocols ensure the confidentiality of your data.

Cookies

We use cookies to enhance your browsing experience. These small files help us personalize your visit and understand your preferences better. You can adjust your browser settings to disable cookies, although this might affect some site features.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Consent

By using our website, you consent to our Privacy, Courier, and Return Policies.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.